Terms, Conditions and Returns
We service orders only within India
We usually deliver in 3 to 4 working days. Remote areas or any festival time may take longer. To ensure that your order is delivered on-time, please make sure of the address is complete with pin code, phone number with relevant landmarks. Ensure the phone number given is reachable.
We accept payment through Net Banking, all major Credit Cards and Debit Cards.We currently do not accept payment through Cheque or Demand Draft, unless agreed in writing.
Currently shipping charges are nil for all shipments. May change from time to time
Cancellations and Stock Returns
Estrella Professional hopes that you never have to cancel or return a product. We advise you order small lots before placing bulk orders and avoid large cancellations.
Damaged in Transit: If there are any external damage to the goods received by you, you are advised not to accept the shipment. Intimate Estrella customer care and drop in a mail mentioning all details within 24 hours. Similar set of products will be sent to you again in return of the old stock
Goods ordered wrongly: Please send the goods back to Estrella, along with the reorder for the same value. The to and fro courier charges need to be borne by you. Any exchange cannot be done beyond 48 hours of reaching the goods to your premises
Goods dispatched wrongly: Right goods will be shipped to you free of transportation costs and the wrong goods will be picked up
Order not shipped yet: You need to inform customer service thro a written mail and you will be given a credit for the money you paid. You need to redeem within the same month
Any other reason for the cancellation or return shall be handled case to case basis.
Warranty and Liability
Estrella Professional does not warrant and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, Estrella is liable only to change the product and cannot be held responsible for delays arising out of force majeure. You are advised to do patch test on the skin to determine the suitability and start using the product.
Copyright and Intellectual Property
All information displayed, transmitted or carried on Estrella is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by Estrella. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at Estrella.
At Estrella, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by Estrella and its partners to ensure the fulfillment of the service requested by you. This includes informing you of promotional offers. You can cancel your registration to mark yourself inactive; however the information you provide shall remain archived in Estrella servers.
What Information is collected
We collect anonymous traffic information from you. These include computer identification, IP address, browser etc. These are standard usage logs captured by the web server. The personal identification information that we store is as provided by you during your registration. You can change this information if required from the “My Account” section of the website. This personal information includes name, address, mobile and other information collected during the registration process.
Estrella reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service. Estrella disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the local courts. Estrella reserves the right to refuse service to anyone at any time. Estrella shall not be responsible for any damage caused by the use of its website.